Service Level Agreement (SLA)

We aim to provide reliable and happy hosting.

Uptime Guarantee

• 99.9% monthly uptime (excluding planned maintenance)

Support

• Email support available during business hours
• We try to respond within 24 hours for regular usage
• Faster response times are available if you purchase an additional support package

Maintenance

• Regular maintenance usually takes place on the first Sunday of each month
• Emergency maintenance may happen immediately without notice, if required to keep the service secure and stable

Exclusions

• Downtime caused by:
  • Scheduled or emergency maintenance
  • Issues outside our control (force majeure, DDoS attacks, internet backbone failures)
  • Your own apps or configuration errors

Remedies

• If uptime falls below 99.9%, you may request a service credit for the affected month